Refund Policy

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At Counselling with God, we strive to provide valuable resources to Christian women, including e-books, guides, workshops, webinars, support groups, and forums. We are committed to ensuring that you are satisfied with your purchase. However, we understand that sometimes things don’t work out as expected, and we want to make our refund policy clear to you.

By purchasing our products or services, you agree to the terms outlined in this Refund Policy.

1. Digital Products (E-books, Guides, Articles, etc.)

Due to the nature of digital products, all sales are final for e-books, guides, and articles. Once you have downloaded or accessed these materials, we are unable to offer refunds, as the content cannot be returned or exchanged.

2. Webinars, Workshops, and Online Courses

• Live Sessions: Refund requests for live webinars, workshops, or online courses will be accepted if the request is made within 7 days before the event date. After this period, we cannot offer a refund.

• On-Demand Sessions: For on-demand webinars or courses that have already been accessed, no refunds will be granted.

3. Support Groups and Forums

Membership fees for access to support groups and forums are generally non-refundable, as they grant ongoing access to community resources and support. However, if you experience issues accessing the groups or forums, please reach out to us at [Your Contact Email], and we will do our best to resolve the issue promptly.

4. Refund Process

If you are eligible for a refund and wish to request one, please follow these steps:

1. Contact Us: Send an email to [Your Contact Email] with your purchase details, including the order number, product name, and reason for your refund request.

2. Evaluation: We will review your request and process it based on the guidelines provided in this policy.

3. Approval/Denial: If your refund request is approved, we will issue the refund to your original payment method. Refunds may take 5-10 business days to process, depending on your bank or payment provider.

4. Non-Refundable Situations: Refunds will not be granted if the product or service has been consumed, accessed, or downloaded. Additionally, we cannot provide refunds for items purchased by mistake or for any issues that were made clear during the purchase process.

5. Exceptional Circumstances

In rare cases where a user experiences extenuating circumstances, such as technical issues preventing access to purchased content or services, we may consider a refund on a case-by-case basis. Please contact us as soon as possible if you believe such circumstances apply.

6. Contact Information

If you have any questions about our Refund Policy or need assistance with a refund request, please reach out to us:

Counselling with God
Email: [Your Contact Email]
Website: [Your Website URL]